Shipping & Returns
Learn how we process, ship, and support your orders. Our goal is to provide a smooth, reliable, and transparent experience from checkout to delivery.
Reliable Shipping
Trusted carriers are used for safe delivery.
Returns Support
We're here to help if there's an issue with your order.
Order Tracking
Tracking information is provided when available.
Fast Processing
Orders are prepared and processed promptly.
Shipping & Returns
At OasBioScience, we are committed to providing reliable shipping and responsive customer support. Please review the information below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or holidays are processed on the next business day.
Shipping Methods
We work with reliable shipping carriers to deliver orders safely and efficiently. Available shipping options are displayed during checkout based on your delivery location.
Delivery Time
Delivery times vary depending on your destination and the selected shipping method. Estimated delivery times are provided for reference only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available, so you can monitor your package's progress.
International Shipping
International shipping may be available for selected destinations. Customers are responsible for ensuring that products can legally be imported into their country and for complying with all applicable local laws and regulations.
Customs & Import Fees
International orders may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
Shipping Delays
While we make every effort to deliver orders on time, delays caused by shipping carriers, customs processing, severe weather, or other events beyond our control may occur.
Incorrect Shipping Information
Please verify your shipping address before completing your order. OasBioScience is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Returns
If you experience an issue with your order, please contact our customer support team as soon as possible. Return requests are reviewed individually and must comply with our return requirements.
Products must remain unopened, unused, and in their original condition unless the return is due to a shipping error or a confirmed product issue.
Products must remain unopened, unused, and in their original condition unless the return is due to a shipping error or a confirmed product issue.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and clear photographs of the package and product so our team can investigate and provide an appropriate resolution.
Refunds
Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
Contact Us
If you have any questions regarding shipping, returns, or your order, please contact OasBioScience through our Contact page. Our support team will be happy to assist you.
Questions About Your Order?
If you need assistance with shipping, tracking, returns, or any order-related inquiry, our support team is here to help.
Fast Alert
Please review your shipping address carefully before placing your order to help prevent delivery delays or returned shipments.